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TJvR
Tanya Janse van Rensburg

1 reviews | Active since Mar 2013

21 Apr 2022, 12:23

Non-Existent Customer Service

I have been trying since 16 March to resolve an issue with my account. After countless emails, facebook messages, attempts at whatsapp chats, I have still not had my issue resolved. Nobody ever replies to ANY of their email accounts. The Facebook team just tells me they will escalate the issue and then i never hear anything further. I'm not even sure if it is a human manning the facebook inbox or if I am just getting auto-responses on key words.

They whatsapp chat which they are always pushing you to use is completely pointless. I once waited 40 mins for an agent to respond and then he closed the chat when I didn't reply straight away because I was at work and in the middle of something.

I've had a MRP account for nearly 10 years and I have to say that I have never EVER had a pleasant experience with their customer service. I have had countless issues and have now actually cut up my card and am planning on closing my account. They honestly have the worst and most non-existent customer service I have ever experienced.

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Replies (3)
Mr Price
Mr Price's reply21 Apr 2022, 13:45
Official
 
Good Day 

Trust you well 

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 

Mr Price 

TJvR
Tanya Janse van Rensburg's update21 Apr 2022, 13:54
Reviewer Update
The issue is that I live on a farm with very limited reception and bad wifi. Add to that loadshedding, half the time I don't even get calls. Hence why I prefer email, facebook or whatsapp to deal with customer service queries. Why is it so difficult to just get a reply via e-mail? Are you guys not equipped to deal with customers via email? I'd honestly prefer everything in an email where I have record of it. Phone calls are no good for me.
TJvR
Tanya Janse van Rensburg's update22 Apr 2022, 12:36
Reviewer Update
Still no resolution to my issue. I seem to be stuck in an endless loop of *********** customer service representatives. I finally get a reply to one of my emails yesterday and the agent just passes me on to another department. Am I ever going to get my issue resolved?

I've already cut up my MRP card and don't intend on every applying for another. At this point I'm just curious to see how long you guys are actually going to take to resolve a simple query which is now waiting to be answered for nearly a month. If there was an award for the worst customer service ever - you guys WIN it!