Non-existent Customer Service

Customer service at Mr Price is pretty much non-existent and I will no longer be supporting them.

I ordered two '2 pack's of shorts for my son. When they arrived, one of the pairs in a 2 pack was the incorrect size. (How is that possible when it's a 2 pack?). Also, 2 of the pairs of shorts (one from each 2 pack) were 'incomplete', they had not been 'hemmed'.

I sent an email to '***' explaining that I would like to return the items. I stated in my email that I cannot return them to a store (the stores local to me here in Melbourne have closed down) and I am not willing to pay for postage as the error was not my fault so I asked for a solution to the problem. It took over a week to receive a response and even then the issue has still not been resolved. They clearly did not read my email properly.

The solutions given were:- 1. Return the items to your nearest store (how is this possible when my local stores are closed?) 2. Print off the return slip from the website and drop of at the nearest post office (what part of 'I live in Australia' did they not understand and besides I am not willing to pay the postage to return the items)

I have still not had a response to my email stating that the above two options are not viable for me.

All I would like is for someone to contact me to work out a reasonable solution to the problem. Ignoring my emails is not a solution and neither is dealing with them in a 'tick box' manner.

I used to love Mr Price's clothes for my son. They really fit him properly and amazingly seem to last.... but after this debacle I will no longer be supporting them and based on the quality of the products I have received, they are no longer value for money.