No updates on delivery and no assistance

I made an online order on the 9th of March, today it's the 17th no updates, emails even online it doesn't show any status update. I took your WhatsApp helpline and entered my order number it said no order found then requested to talk to an Agent, Nomah the name while I was busy typing my issue I get a message I'm not responding that's with a minute, when I hit send. Nomad surely was impatient and did not want to assist or ***********. What's the way forward I'm so disappointed at this service. I'm a customer whose fastruated and can't see to be assisted. I just want to cancel the order. Mr Price lost me as their client