No Terms and Conditions for Vouchers Issued. Plus No feedback from Mr Price after compaint raised

Dear Mr Price

Please note below conversation with one of your agents. It is now Monday and I have yet to receive a phone regarding any developments with this issue.

Hello there! My name is Bongeka. How can I help you today?

Hello I have received a R200 insiders voucher from you guys via sms. IN the sms it states that T/C's apply. Could we direct me to where these T/C's are please. The T/C's on your website do not say anything about insiders vouchers

You need to use your MRP account to pay in order for the coupon to go through.

Are you saying that is the only term and condition of the voucher?

Please be advised that we do not have terms and conditions for vouchers sent to customers specifically the one one you are querying about but these are just normal terms and conditions for any vouchers: The promotion offer may only be redeemed once off; there may be no 2nd or 3rd redemption. • The voucher is valid on full priced items as well as markdowns • This promo voucher cannot be used in conjunction with another voucher or promo. • Voucher can be used in-store and online.

There seems to be some confusion. In the SMS it specifically states that T/C's apply. In addition when I received one of these vouchers a month or two ago and attempted to purchase an electronic good from one of your stores I was told by your staff that I could not buy eelctronic goods with these vouchers

Yes I am advised that offer cannot be used for the purchase of any cellular product or accessory from the cellular kiosk. When account customer is paying, he or she needs to show the promotional voucher code to the store associate, which they will need to please type into POS to redeem the voucher.

OK but where are the T/Cs that show this?? Seems a misleading that an offer is given, I drive down to l the store only to be told then when I am trying to purchase the product that I cannot use the voucher for electronic goods. Now I have wasted my time and petrol when I could of avoided it. If these are the terms and conditions then they need to be available for the customer to read before hand. This is a legal requirement is it not?

I have escalated your compliant so they will also advise if they are available on the site and if so where. Please provide your name, surname, email address and cellphone number. *Hidden* Please give me an expected turn around time for this to be resolved I cannot provide a time frame as your query is escalated to another department, we could receive a response within 24-48 hours. So then if this trail goes blank who I speak to on progress of the compaint?

You can contact ***, *** or *** or this platform.

And how will they know about my complaint and its progress?

It was escalated to Zulfah so they will do a follow with her.

I expect a call no later than Friday with a progress report Whether resolved or not

[1:01 pm, 07/06/2022] Mr Price Support: Noted. [1:01 pm, 07/06/2022] Mr Price Support: Our stores are still trading however, due to the disruption in KZN and Gauteng, some of our stores will temporarily be closed. What disruptions? Welcome to Mr Price WhatsApp Chat

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