No sympathy from Mr Price

I wrote a review last week about Mr Price, having no sympathy or empathy. I informed them that I got retrenched on 28 February 2022. They told me they can't close my account because I don't have any policies on my account. Do you have to have policies in order for them to do something on your account. Their interest rate is already so high 17.25 per month. They said one of their consultants would contact me, I am still waiting. Now they're again sending me messages about the account. My son is also having alot of problems with his account. Them refusing to load his airtime and data on an account that he's paying for.