BP
Boitumelo P

1 reviews | Active since Jun 2019

05 Apr 2022, 14:24

No slip, no exchange since looting policy is nonsense!!

I bought a leather jacket at Mr Price Southgate on the 25th March 2022 with my FNB savings account on the 31st March 2022 I wanted to wear the jacket only to find that the fabric smells somehow. The jacket just smells fish I just don’t understand what kind of fabric this jacket is made with. I went to Mr Price at Bara and I was told I should have a slip if I want to exchange the jacket. The jacket has a tag and I have proof of payment on my bank statement and I want to return this jacket as I can’t wear it. It smells so bad. I can take something else but the jacket I’m no longer interested.

0
Replies (2)
Mr Price
Mr Price's reply05 Apr 2022, 17:15
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price 

BP
Boitumelo P's update05 Apr 2022, 19:16
Reviewer Update
I was assisted thanks a lot I appreciate.