No Slip Emailed/ Manager Brilliant postiv e positioning skills

Wow, Mr price. I was not aware that it was / is the responsibility of your customers to know you returns and refund policy changed in July 2021. If this was the case how come you changed it and put up an A5 poster barely visible to your customers. Had I of seen this at the time of purchase this would of affected my purchase decision.

Also your management team at your Tablebay store is running the store like it's his own personal branch, I asked for a refund as a result of me not being given the option to get my slip on email by your sales person who assisted me.

Your managers then went on a fact finding mission to in store on the floor ask myself and wife who the person was that helped us. As if to name and shame the person, the customer might not always be right but all I wanted was a swap out to exchange a t-shirt for another t shirt had tags and everything on it. Instead your manager wanted to reprimand the person who was at fault on the floor instead of providing me with an option to help me.

As a customer I want to hear what can be done to help me. I do not want to hear, its policy, all Mr prices does this, it's not me it's Mr price head office and the best of them all ...and I quote " why don't you go and write Mr price complaints with your concerns.

This was not said to me when I was spending money in your store, then things where fine.

Your manager need a real attitude adjustment, he was very ride and just before Christmas I bought a phone from a excellent sales consultant and to go from that experience to this one.

Your manager was upset cause both him and your assistant manager where both on a break at the same time togethe Rand their break had to be cut short as an iirrate customer was in the store.

The worst experience and I will not be going back to your store?

Keep the slip and the R100 something tells me.youll need it for the future if you keep doing business this way.