NO SERVICE!!!!!!

I have had the worst experience buying online from Mrp. I made an EFT payment to their ABSA account from my mobile app on 17 May 2019, after they kept rejecting my Debit Card and referring to it as a credit card.

My online order was never updated and stated "Cancelled", when chatting on the customer care portal I was asked to sent proof of payment. I proceeded to do a screenshot of my payment and sent same through via email. I was then told that they need the POP in a certain format and that it has to come from my Bank.

I phoned customer care and challenged the Agent on that because from the screenshot there is all the details they need to track my payment. I was promised that the Manager will call me, I am still waiting on that call.

Absolutely Poor Customer Service and no assistance from the Agents or their Manager!!!!!!