NO response to complaint against Branch Manager's bad attitude and rudeness

I see Mrp responded to all complaints except my complaint published on 17 Dec 2018 regarding the bad attitude and rudeness of Rose, their Atterbury Branch Manager. So, Rose was actually correct when she told me straight to my face that she doesn't care if I am going to log a review on Hello Peter about her bad attitude and rudeness towards me as well as notifying me afterwards that our telephonic conversation had been recorded *******ly without prior notification because her boss will understand and nothing will come of it. Clearly employees are protected by Top Management, therefore they can treat customers just like they want to because there will be no consequences to their actions. The proof is in the fact that Mpr didn't even bother to reply on my review. Therefore it doesn't leave me any other choice than to close my account as soon as I have settled the outstanding balance, because I am not prepared to be treated like ******* by any person I am actually supporting by giving them business. Mrp must just be careful, because with the substandard quality of their products, they really can't afford to also lose customers due to bad service by their sales staff.