No response - No help - NO SERVICE for more than a week

I have had really bad service experience from Mr Price and its "customer service". My problem is still not resolved.

I have made my monthly payment for my account with the Mr Price Money group, and I have never had issues with my payments not reflecting. This time my payment is not showing yet. I have paid an amount on the 26th of June, and its supposed to reflect in 2 - 3days.

I have sent numerous emails about my payment not reflecting on my account. I have phoned the call centre atleast 3 times now and all they say is that the payment isnt showing - YES I KNOW its not showing...I want to know why. It deducted off my account when I made the payment. I have sent my bank statement which shows the amount being deducted to the email address multiple times and no one has helped me. Each time I send an email to enquire I get asked AGAIN to send the statement.

I have gone into the Mr Price clothing store to try and sort it out, but I ended up just talking on the phone to someone who said she will escalate it, but ended up just forwarding my statement to THE SAME EMAIL ADDRESS I have been sending to the whole time - which anyways gave no response or offered no indication to why they havent allocated my payment.

My statement clearly reflects the payment with reference number used when paid. I have sent screenshots of the Mr Price app where the payment was successful, where it was completed, screenshots of my Capitec account having it deducted, the transaction details of the payment.

I do not know what further to do to for them to allocate my payment. I am feeling disappointed and hopeless at this moment. My credit score rating will go down because of this if my payment does not reflect soon. I am not payment more, because I already paid and I budgeted for the amount. I am feeling like closing my account ASAP if this does not get sorted out soon. This is defamation of character and I will take it further if my credit rating gets affected by this. I have done my part as customer of paying my account, but I get no service and help in return.

I cannot talk to anyone over the phone in a senior position since no one can help and all they say is to email the *** email.