No Response in regards to complaint

I ordered two lamps online, when they were delivered the first time both lamos were broken. I contacted the help centre via email and was advised that the courier would pick up the damaged items and deliver new ones. The courier collected the damaged lamps and a good couple of days later arrived with the replacement lamps, one of which was once again broken. The courier once again advised that it is not his problem and I must take the matter up with Mr Price directly. I once again emailed the helpline and received an automated response. I waited a day and after receiving no further communication I sent a follow up email, again no response so I sent a further email and another one this morning as I have still not received any response whatsoever. I paid for these lamps on the 4th January and am still sitting minus one lamp more than 10 days later, and no indication that they have acknowledged my complaint and when they will arrange for the replacement lamp....I even offered for them to send it to their Ballito Branch where I would personally collect it as their courier company does not appear to exercise proper handling of fragile items!!!