No Resolution on *****ulent Account Since August 2025

I reported a *****ulent account in my name on 28 August 2025 and submitted all required documents, yet I have received no update or resolution from Mr Price Group.

This delay is now affecting my credit profile and employment as the *****ulent listing is appearing on my background checks. My HR department is also waiting for feedback and this is damaging my professional reputation.

I have been calling the call centre repeatedly without assistance. The ***** and Risk department does not have direct lines and can only be contacted via email, yet they do not respond to those emails.

The account was opened in-store at Somerset CPT without proper verifications which is clear from the incorrect details captured.

I am requesting urgent removal of this *****ulent account and updates to all credit bureaus, with written confirmation. If I do not receive feedback within 3 business days, I will escalate this to the Credit Ombud, NCR and other consumer protection bodies.