No regard for customers

Such blatent disregard for customer service. I had a few items in my shopping cart and then I got notification that system is offline. It came back up a few hrs later but my items were gone and I couldn't recall all I ordered. Then going on online chat I got someone called lucky who was not apologetic to begin with then when I said he was quite casual about inconveniencing customers he gave an apology which was so not sincere. All he said was that there is nothing he can do. Such horrible service