No records found of return

<p>So end of last month I bought a dress, a pair of shoes and a set of bra's at Bay side mall in Cape Town. On the 28th of November I returned the dress at Mr. Price in the Hypermarket centre in Bracknfell with the original slip. I got my cash back for the dress and for return purposes they keep the slip. I also let him keep the slip because I know you cannot return Bra's and I had the shoes on that day.</p> <p>This Sunday I wore the one bra for the first time and I saw that the under wire was pushing through. On Tuesday I went to the Cape Gate branch where they refused to exchange it because the white bra I wore had a mark on it.</p> <p>I did not want the refund and I knew it would not be possible because I didn't have the slip. I got so fed up I said I wanted the refund and they must phone the Hypermarket branch for the original slip. The manager, Denzel gave absolute excellent service, went the extra mile for me and I am thankful. He also said he will give me a call as soon as everything is sorted and they will be able to do the refund.</p> <p>Yesterday....Denzel phoned me to say that Hypermarket has no record of a Terri Roelf returning anything since September 2016.........</p> <p>Please note that because hypermarket is closest to home... I do a lot of shopping and returns there.</p> <p>● In September I returned a suit. <br />● End September a blue formal dress.<br />● Beginning November I returned a off the shoulder top.<br />● End November the black dress on three bra's slip.<br />● On Sunday I returned a black handbag bought at Cape Gate.</p> <p>These people don't have record of any of those besides September. They cannot accuse me of not having a slip because they gave my cash back. So where's the slips...The records....???</p> <p>Now I have a set of broken bra's. <br />I just got off the phone with the Hypermarket manager who has the worst attitude and she's sticking to her story that there there is no record since September of a Terri Roelf returning since September.</p> <p>She then cross spoke herself by saying "I have checked the 25th, 26th, 27th, 28th and 29th of November and there is nothing"...........................so how come you found a September slip????</p> <p>Where's the area manager? Who conducts checks? They should have picked up the system and paperwork is not corresponding. If I never returned anything.....was the cashier short? Because I got my cash back? So.....what now. Who's not doing what in that store???</p>