No Payment Received on claim

<p>I claimed on my insurance for my lost card months ago, I received the one part of it, but still months later waiting on the R250 to replace my ID book, as set out by the policy, I have tried to contact them but they do not respond, last time I spoke to them a month ago the lady assured me the money will be in my account by that end week, and still nothing, why offer Insurance if you cant follow on your policy, please sort this out ASAP.</p>