No online order received after a month

On the 08 of September I placed an online order.. My online account stated that I had credit available (a voucher) I order the copper 3 tier vegetable rack (R259.99) and the jewelry box (R99.99) My total at checkout was R374.99 (R15 delivery fee included) My credit/voucher was apparently R189.98 making the amount my bank account was credited with R185... I received the COMPLETED AND ORDER PROCESSING Around the 17/18th September I called in to quiry as this was a birthday gift for someone that I needed before the long weekend starting at the 21st... I can’t even remember to how many people I spoke.. A guy eventually told me that the voucher I used was already used by me and that is why the order is not being delivered... HOW WAS I SUPPOSED TO KNOW IF MY ORDER SAID COMPLETED ON YOUR SIDE THAT IT WILL JUST NOT GO THRU... I am busy, I do not have time calling you every single day!! WHY DID ONLINE SHOPPING NOT DECLINE THE VOUCHER??? The guy said sorry you needed to call us!! Haha what a joke!! Long story short I told this guy get back to me before the long weekend as I need this for a gift!! Guess what, NO FEEDBACK!! So this week I called AGAIN... Lady would get back to me........ Still waiting for her call!!! Mr Price I am really very disappointed in the way you handle situations like this!! I would like my money that I paid bac**** So that I can go buy something somewhere where the service and customer support is good. Thank you for NOTHING!!