NO Hospitality or etiquette.... my order just disappeared.

This journey started on a good note, where my friend bought my 2 girls a pair of pjs and a gown each. Went well picked up the order at the Westgate Mall store and all was well. Then i need to change sizes and called in and heard that i could have the items credited to a voucher and purchase online with the voucher if they did not have the sizes in the store. I eventually went and returned the things to the store and was credited to a voucher. On Sunday 2 Aug i attempted for the 1st time to do my online order. Excited as i was because i receives an email from Mr Price staying I could get R100 off my 1st online order using a coupon code. I went ahead and placed an order and got a few things extra for my 2 year old son cos they were on mark down and then the gowns were also on promotion for R120 so I scored. Then i was ready to complete my order. So i added my coupon code, added the voucher and was now time to complete the balance with a card payment. Not knowing what i did wrong i struggled a few times and even tried to re order my order but i obviously would not be able to use my coupon code or the voucher again. So 1st thing on Monday morning the 3rd Aug 2020 i called and spoke to Jabulo and he advised me that i could mak3 a payment of the balance via the bank and sent the proof of payment and the order number via email to ***. i asked for the bank details and asked where on the website could i find it because i was on the page and i could see my order there stating cancelled. Luckily for me I wrote the order number down. After looking for a few minutes I could not find the banking details so I called the help line again. I eventually spoke to Eugene on this occasion. I had to explain my situation again and also explained what Jabulo advised me to do and he asked me to address the email for Jabulo's attention. I dis the payment via eft and emailed the proof with the order number to the help desk as advised. Then i no longer had an order on my profile.Just like that it was missing. I did not think much of it at the time as i knew someone would be looking into it. Tuesday went by, Wednesday came, I thought by lunch time someone would have contacted me by now and that was not the case so I called the call centre. The 1st age t kept me on hold for 15 minutes and the call was dropped. I called again, and I got to Sthembile who I thought was Thembisile. Anyway she could not find my email nor my order and sent me and email and asked me to respond which I did including the original email from my sent items. She called me back and says that I paid for an order for 2 skirts only to discover that i had put 1 diigit incorrectly as the reference on the proof of payment. She asked me if i made note if my mistake on the email and by this time i was upset because I only picked up the mistake while i was on the call with her. She was not very professional as she spoke while i was talking and had an attitude, so I asked okay so i put 1 digit incorrect but yet they cannot find my order nor my email and cannot explain what has happened to it. We then said bye. She then called me back to say that i did not complete all the details she asked for when i explained from the get go that i had used 3 different payment types. I then explained to her I will email the voucher number when I get home as i did not have the details with me. I did that. Never hears a word foe the rest if the week about this. I receive an email in my inbox at work on Tuesday morning after 8. No apology nothing just saying my voucher is available for me to use and that my eft will need to be refunded. No explanation as to what happened to my order or my email. At no time was I asked what was in the order that I had placed. No offer to reorder. I lost my coupon of R100 and my promo on the gown. I have R69.99 that needs to be refunded but I was not asked for any details. I rep**** with a 1 liner asking and what about my order. And then I was fed up and sent an email asking all these things as explained here and asked that my email be escalated to a manger and to date I have not received a phone call or an email or nothing. I called yesterday and asked for my call to be escalated, never happened. I was asked my details and that a manager will call me back. It is Thursday 13 Aug 202 @ 19h05 and I have had no calls or emails till now. I am a single parent of 3 kids, ages 16, 11 and 2. I work hard and come from a few different working backgrounds. Hospitality being 1 of the main ones for more than 10 years. I also have 2 years call centre experience but out local call centre agents have bigger attitudes than the customer which is meant to be right. I thought let me move with times due to Covid-19 let me try this online shopping thing. We are all struggling and now I have money stuck on a gift card because of someone's negligence or the lack of wanting to work or go the extra mile for the customer. An order over R700 and no one give a damn about it. I do not earn thousands of randsp nor do I have that laying around. Sometimes i jus5 barely make it from month to month and ya'll have time to mess me around like this.