no help at all

how come every time writes a review on mr price they always respond with the same few sentences

"Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards Mr Price"

stop saying what you planning to do.just do i***** been two weeks and im still waiting for my order or any replies to my numerous emails.I cannot believe you such a big bussiness yet you cant even do your jobs right.