No go Mr Price!!

I contacted Mr Price about a week ago regarding my mobile payment that didn't went off. I sent the customer service manager an email to ask what is going on, she passed it on to another colleague who asked what method of payment I used but I clearly said to them that I attached an image of a screenshot that I took to show what method I used. It was quite obvious as they only have 3 payment methods : in store, eft or mobile payment. What a stupid question to ask if the obvious is stated quite clearly to you. After that, a third agent confirmed what the problem was. Why is it so diffi for them to solve queries?? How did they even land their jobs to start off with?? This was the second time in a period of 1 year that I experienced this problem and it to OK them quite a while to work solve the problem. And then immediately not even speaking of the damage caused to my credit rating in the past by this problem of theirs!!! Mr Price, stop making your problem mine and up your game in the process or or consider taking away this payment method!!