CH
Customer786 HW
1 reviews | Active since May 2020
23 May 2020, 17:54
No feedback regarding my refund
I purchased items online via the MRP app. I paid an instant EFT, invoice amount was deducted from my account but order reflects as cancelled. For a week I have been trying to get this matter resolved, telephone calls, emails, fb messenger texts, but no joy. I have requested for a full refund and do not want their voucher but no one is able to assist me. I am so over this!!!! The staff is unfriendly and not helpful at all. I have wasted a lot of money on calls and have to hold for up to minutes. I will never make any online purchases from MRP and will advise everyone not to as well. Their service is pathetic. No feedback not even acknowledgement of receipt to my communications.
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Replies (2)CH
Customer786 HW's updateReviewer Update
24 May 2020, 09:53I'm tired of being shunted around. Why cant you escalate the matter to the said email address? Is this matter not of importance? Don't give me standard response just the sake of responding...I must say at least, for the first time i got so much as an acknowledgement after posting here...Well done! Get someone to call me or email me. Dont advise me to forward email upon emails. Thanks
CH
Customer786 HW's update24 May 2020, 09:53
Reviewer Update
I'm tired of being shunted around. Why cant you escalate the matter to the said email address? Is this matter not of importance? Don't give me standard response just the sake of responding...I must say at least, for the first time i got so much as an acknowledgement after posting here...Well done! Get someone to call me or email me. Dont advise me to forward email upon emails. Thanks
CH
Customer786 HW's updateReviewer Update
10 Jun 2020, 11:10Still no response! No feedback, and have not received my refund despite being promised that the payment has been processed almost 2 weeks ago. The consultant that replies with a standard message on Facebook messenger has no more words for me other than " we will follow up"
I'm so over this horrible service from Mrp, easily taking our money and ot refunding
I'm so over this horrible service from Mrp, easily taking our money and ot refunding
CH
Customer786 HW's update10 Jun 2020, 11:10
Reviewer Update
Still no response! No feedback, and have not received my refund despite being promised that the payment has been processed almost 2 weeks ago. The consultant that replies with a standard message on Facebook messenger has no more words for me other than " we will follow up"
I'm so over this horrible service from Mrp, easily taking our money and ot refunding
I'm so over this horrible service from Mrp, easily taking our money and ot refunding