No feedback on online purchase

<p>I ordered items online on 16/12/2016. Payment was made via EFT on the same day. They have received my payment because the status changed from "awaiting payment" to "processing" . I dont receive any feedback emails to keep me updated so i have to log in online to check the status. My problem is that i have used the "Chat" option countless times and was disconnected! No one helped. And i have the history of all the chats. I would just like to know what is the hold-up with my order and when i will receive it. The website said that if one order by 18/12/2016 they will receive their goods before 25/12/2016. Order number is ********** 51438. Please assist!!</p>