No Feedback

I visited Mr Price Clearwater on Monday around 13:20 to have an exchange for an item that I had bought , I don’t recall the name of the consultant/cashier that assisted me , Nonetheless I had suspected that she did not give me the difference in the amount that I had to get back after the exchange transaction which I only realised when I got back to work as it was lunch time. I tried calling their number which was on the slip and it did not go through, I then contact Mr Price Home and was told that Mr Price recently moved to another store and their landline is not working as yet. Which cost me to drive back after work , taking my time and petrol. When I got there the cashier was still there , explained the situation and the manager was involved, they did a spot check while I was there which the cashier had a huge balance that was outstanding over and above what was supposed to be given to me, the manager then said she will have to check on the camera to verify if or not I was given in which that was what I wanted from the onset, so that we know if I was given the money or not. As a result I waited for more than 40 minutes waiting for the manager to come back with the feedback , what pathetic service I got and not having the decency of coming back to advise that I should wait for a while or tell me exactly what is going on. Up until I requested one of the cashier to go check what’s taking them so long. The very same cashier who initially assisted me came back and advised that they were having a problem with their cameras , Took my slip and contact number, written on a piece of paper and assured me that she will give me a call the following day which was Tuesday to give me feedback , till this day nothing has been received…..Its rather DISGUSTING for such a big company and not having a telephone number in place where you can even call. I WANT FEEDBACK ON THIS URGENTLY