No explanation why my daughter not allowed to enter shop

Never have I known such care-less attitude from Mr Price staff!

Context – My daughter went to the branch in 3 Rivers mall with a friend. As they got to the door, a staff member, female, started chatting to my daughter’s friend, and told the friend to tell my daughter she is not permitted to enter, no reason given. Since my daughter is passive, she left, but explained the situation to me in confusion that same evening. I managed to get a complaint through and the area manager Renier contacted me via the formal routes (website). He showed initial interest in getting to the bottom of the issue. After that, it was difficult to get anything out of him, as I suspect the “I’ve done my part” mentality had kicked in as his response was “its been escalated to the store’s Ops manager”. The last communication was the 20th of Feb. I DID have one email say that they “couldn’t get through on the cell number provided”. Irony is every other person I know gets a hold of me perfectly fine on the number Renier got, on cellular or whatsapp! What a lame excuse! At this point I only care for an email apology and explanation!