1 reviews | Active since Aug 2015
No exchange or refunds
<p>On Monday 03-10-2016 went to exhange a pair of jeans for cargo shorts at the Maponya Store, at the entrance I inform the security guard that am there to an exchange for an item,whom informs me to pick something new then proceed to the tellers who will assist with the exchange of items......stand on the que for 30 minutes while people who are paying with cards are advanced to the front of the que......the Cashier/Assistant Sefroza was not helping when I tried to explain to her that am doing an exchange and any difference will pay for it by debit card, she told me to get back on the line.....and had to pay for the shorts with my debit card and still left the store with the pair of jeans.....unsatisfactory service for real</p>
Good day
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Many Thanks
MRP
Good day
Thank you for bringing this matter to our attention, we must apologise for the inconvenience caused to you. Service is a priority at our stores and we must apologise for this lapse in service, we have lodged an official complaint against the store in question,and we have escalated this complaint to the relevant management team to address accordingly. They will be investigating your concerns and upon findings feedback will be reverted back to you.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Many Thanks
MRP