No delivery no customer service

I purchased online items on the 18/01/2016 - now 15 days later it is still has not been delivered by Dawn Wing to me. This tracking ticket says - NO BACK STAMPS - are they driving around with my paid goods? When contacting Mr Price 0800 customer service number, it is first asked for you ID number (why?) and then you hold on a couple of minutes until the call gets disconnected. The online chat, you wait for an consultant, and eventually also get kicked off by saying - you may close this window cause you have just been helped by 'this - giving a name' agent - even though you did not typed one word! I eventually did get a consultant to help me and she confirmed last week via mail that my goods are going to be delivered the next day. I was seriously considering getting a store card but have now decided not too. Always eager and on top form to get you spending your money, all i can think of is that there are too many complaints from clients hence the reason their agents are all busy trying so sort out problems. Not a company or brand I want to support.Order Confirmation # *** i want my money back today!! Wonder what excuses they will give ..somebody gonna phone me, let see.