EM
Eliana M

1 reviews | Active since Sept 2012

07 May 2015, 20:59

No Delivery after 48 hours AND payment

I had originally made 2 online Mr Price orders, after waiting to long for the orders I had e-mailed and then been told that I would from now on need to go in store and pay before the order would be shipped. I was a bit upset about this, as it means one needs to go to the same store twice (where is the convenience in that?) if they do not wish to pay online, however it was my fault for not reading the update before hand.<br> <br> When the agent responded to my mail he had informed me that delivery would take place 48 hours after payment was received, that was on Tuesday, I then went into the store and before paying I double checked that my order would in fact arrive after 48 hours and I was assured of this. It is now Thursday evening all stores are closed, I have made payment and STILL do not have the order I have paid for. <br> <br> I have made and fetched tones of orders in the past and this is an absolute let down on the store part. I am really upset with the bad service and will no longer be using the online service as it is no longer convenient and in fact extremely dishonest!

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Replies (1)
Mr Price
Mr Price's reply08 May 2015, 11:27
Official
Hello Eliana,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks
Mr Price