JG
Jann G

1 reviews | Active since Dec 2015

22 Dec 2015, 09:44

NO DELIVERY

I have now called Mr Price call centre, entered my ID number and given the operator my order number 8 times!!!!<br> I placed my order with a 1-3 days delivery, R45 charge on Monday 14th December.<br> By Sunday 20th I still didn't have my delivery and called in. They couldn't assist as the couriers were closed.<br> I called back on Monday 21st 6 more times and spoke to Reagan at 13H00 who said he would find out from the couriers and get back to me. I called at 15H00 and when I asked to speak to him my call was put through and dropped, TWICE. I called back again and spoke to Samantha who said she would, wait for it, log a query with the couriers and get Reagan to call me back in 20 minutes. At 16H55 i called and spoke to Reagan again, who said that he got the message from Samantha but she didn't tell him that he needed to phone me back? By this stage, from holding for so long, it was 17H02 and he told me that the couriers were closed and there was nothing he could do about it now but , wait for it, LOG A QUERY. I am STILL waiting for some form of communication from Mr. Price / Reagan / The Supervisor. This service is RIDICULOUS and Mr. Price should reconsider how they train/employ their staff!

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Replies (1)
Mr Price
Mr Price's reply22 Dec 2015, 10:15
Official
Hello Jann Geldenhuys,


Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to our Call Center Supervisor, who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price.