No delivery

I placed an order (number on 30 November 2015 (Cyber Monday). I opted for express delivery as I needed the items by early Friday morning because I was going away. By Thursday afternoon I had to call to find out when I would get my order as it already late. I was told it would only be Friday or Monday because there was a problem with the courier. I told the lady that I spoke to, to cancel the order because the items would be of no use to me as I needed them by 7am on Friday. Now after enquiring about my refund I am being told that my refund will only be paid next week. I had to spend money from my holiday budget on Thursday evening because I now had to go in store and buy the items cash (for a higher price that I had gotten them for on Monday) because of the incompetence of someone on your side. Not I have to wait a week for my money back.