No customer support received

I received an email from Mr. Price with a coupon code for R100 off a purchase of over R500 when you purchase from the online store [URL Removed] This coupon code did not work so I sought assistance from support.<br> <br> I forwarded the email on the 9th of February 2015<br> I received a reply the same night asking what email address I used to sign up<br> I rep**** the next morning, 10 February 2015, that I am using the email address I am sending from<br> I received no reply so I sent another email yesterday, 12 February 2015, asking for feedback<br> I have not yet received any response. I would like to place this order before the coupon expires.<br> <br> If Mr. Price decides to respond, I would like to be emailed and not phoned.<br>