NO CUSTOMER SERVICE

I made an online order on the 13 July late afternoon. Got an email to say the parcel has been shipped to my chosen store on the 14 July. On the 23 I decided to go to the shop and check if it hasn't arrived as I choose the 6 day delivery and it's more than 6 days but wasn't delivered yet. I then called the head office on the 24th July to find out why is my parcel delaying. I spoke to Natasha who advised that there was a delay with the courier company. Which I was never informed about. She then advised me that the parcel will be delivered during the day or the next day..I then checked my emails time and again but no confirmation came through. I called on the 25th where I hopped from one person to the other, I requested that my account must be closed and the parcel must be cancelled, as I don't want it anymore, I waited too long for it , and they inconvenienced me. I then ended up speaking to Natasha again who told me thy can't close the account. Obviously I wouldn't request that they close the account if it was due. I was gonna owe them if I do take that parcel. She than transferred me to her Superior Virginia, who was totally rude.No customer service at all,never even apologised