AL
Aveen L

1 reviews | Active since Oct 2012

16 Feb 2017, 16:20

No Customer Service

<p>Well here goes,</p> <p> </p> <p>I app**** for an increase on my Mr Price card and received and sms stating they need bank statements and it must be emailed and faxed. So emailed and faxed and got a read receipt via email and waited and waited.</p> <p> </p> <p>Called the call centre and an agent tells me they didnt receive it. So i send it again and guess what!!!!</p> <p>Nothing no communication from them so i call again and i am told the same thing.</p> <p> </p> <p>Clearly someone at their offices are reading these emails and receiving these faxes but not doing anything about it.</p> <p> </p> <p>Can someone from Mr Price call me so they can assist me in closing my account. </p> <p> </p> <p>Thank ing you for helping me choose which account to close and for which company not to support.</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Aveen</p>

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Replies (1)
Mr Price
Mr Price's reply16 Feb 2017, 16:41
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Kind Regards