CG
Corlett G

1 reviews | Active since Jan 2017

09 Jan 2017, 15:08

NO Customer Service 2017 - Mr Price Clothing Mall@Reds

<p>I bought a jean from Brooklyn Mr Price for my daughter. When she fitted it at home the jean was to big. I knew that Brooklyn did not have smaller sizes and therefore took the jean back to Mr Price Clothing at Mall@Reds to exchange for a smaller size. For some reason the EXACT same jean that I bought the day before at Brooklyn was R150 more at ********** I refused to pay the additional R150. They called the Manager and he just said it is not his problem. I either pay the R150 in or I cannot exchange the item for a smaller size. When I asked why is there different prices for the same chain shop, he just said it was a mistake made by the Brooklyn Mr Price and he refused to be of assistance. </p>

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Replies (1)
Mr Price
Mr Price's reply09 Jan 2017, 16:27
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP