No Customer Care nor service

I wish that I can give 0 stars. It is now the 2nd time I am trying to get in contact with MRP via email. I have also been trying to call the customer service and holding for more than 20 mins - absolutely ridiculous. I have also try phoning MR PRICE store in Citrusdal but also no answer, seems like the store has no staff!! The manager not very helpful and not friendly.

I have closed my account the 22nd of June 2020, and up until now still receive statements which I owe MRP again , after I have paid the account in full as well as closing my account where I have completed a form in store!! It's insane to be paying service fees while not using the card. Since I do not get any reply via mail or answer via phone, I had to place a bad review - forget one month to make payment they want to hand out court orders but when you want to close an account, suddenly MRP has NO STAFF. Please do something about this incompetence .