1 reviews | Active since Nov 2016
No credit increase after documentation submitted
<p>I requested a credit limit increase on 14-11-2016 and on 17-11-2016 received a correct e-mail address to send the documentation to. Immediately I forwarded the documents, without reply or acknowledgement. I have phoned on holded for more than 20 minutes without help. I am strongly considering to rather close my account based on this level of service. Personal documents were sent including bank statements, how can this be ignored...</p>
Good Day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention and we do sincerely apologise about this.
Warm Regards
Good Day
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention and we do sincerely apologise about this.
Warm Regards