No courtesy for customers

On the 29th oct I made an accidental payment of R8000 into my mrp account via eft. The payment was supposed to be R800. On the 30th I contacted the call centre and was asked to send all relevant information to Mandy Naidoo- who was on leave but did respond to me the next day.

In my email I explained my mistake and asked to be refunded - I also explained that due to this mistake, I have been unable to pay any other bills and have been very stressed. One would think, the matter would be handled with some courtesy for my situation. Why was I asked to send my proof of payment if the payment wasn't even going to be tracked- despite my urgency, mrp still waited for the money to updated to my account- not to reflect into their account - mrp didn't care about the money when it reflected, that didn't matter- they waited until it was updated to my mrp account, it has now been 7 days- no refund. Further to this, on Friday I was advised refunds take 7-14 days??? Why?? Yes mrp I understand u have processes in place - but how about some courtesy for a client that made a mistake and needs some assistance ?? Do your'l really just give a dam?!

I have been told paper work has been sent to the finance department on Friday only, but there still is a further waiting period for sign off etc, plus to top it off mrp will do a Cheque deposit which means further waiting.

Don't bother sending me a generic msg with no resolution. I'm actually sick of reading emails from Mandy Naidoo with no resolution. My point in all of this- is that in no way whatsoever was anything done to assist me and recovering my money so I could take care of other commitments. My mistake so my problem. Pathetic attitude from such a huge company.

I am not asking for special favours but again some courtesy as the amount paid by mistake was basically for all of my bills.

I definitely won't be buying anything from mrp ever again and will advise everyone I know to never open an account with mrp- as the level of service is disgusting.

The money would have reflected by Tuesday the latest- why couldn't the paper work be done then- mrp took their time waiting for it to be updated on my account as if there is no urgency in the world- Really sad that I received no help to remedy the situation at the soonest.