No Communication with customers

What do you need to do to get a reply from you guys. After i posted my first review on Hello Peter I got a reply the next day asking me to forward my proof of payment as my order was cancelled. What happened to emailing clients advising them of the status of the order. Keeping in mind I paid one day after I placed the order. So at the moment I don't have my order and I don't have my money either, no one is replying and this is so pathetic.

Please shut down your online service because clearly you have no idea what you doing. If you want to continue please take lessons from Superbalist, Spree or Zando as to how to communicate with your clients.

I want my money!