No assistance from customer services department to get the matter resolved.

I logged a complaint on Friday 6 October 2023, with regards to my experience at your Mr Price store Bayside. I called the Regional Manager to advise him about my experience. I extended my suggestion to resolve the matter. the customer complaints department emailed me on Friday acknowledging my complaint, and then after not responding after my response, now emails me to say that my complaint will be closed because it's been resolved. But it hasn't been resolved. I've had to send a follow up email to customer service department as no response was received from them. Today after waiting 48 hours, I am told that my complaint will be resolved as my complaint was not further extended. How is the complaint closed as resolved? when it hasn't been resolved ? No effort has been made to remediate the situation. This is my second complaint about the same store, nearly a month apart, and its regarding the same issue that hasn't changed.