No Assistance

Placed an order yesterday at 13.15, order number ***. Paid R45 for door to door express (1-3 working days) because I need the items delivered before the weekend. Still haven't received a \picking\" notification, which I usually get a few hours after placing an order. Got worried, so called the call centre. Nonthando gave me a standard response (\"1-3 working days, they're probably busy, you'll get it by Monday\"). What's the point of paying R45 for EXPRESS delivery if I'm only going to get it on Monday? If I wanted it next week, I would have had it delivered to the store or chosen standard delivery. Usually when I call the contact centre, the agents are very helpful and put notes on the system to have my order delivered before a certain date, and I get my order before the date stipulated. Nonthando didn't even try to assist me. <br> <br> Please can someone make sure that my order gets delivered to me before 16h30 tomorrow! It's a gift for a birthday that's on Saturday! I'll be very disappointed if I had to pay R45 to only get the items next week!<br> <br> Thank you,<br> Your biggest customer."