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Zama Z

1 reviews | Active since Oct 2015

12 Apr 2017, 08:58

No Acknowledge of payment made in advance

<p>On 06/04/2017, I made payment of R650.00 on Mr Price Money website. The amount went off from my bank balance but I did not receive any notification from Mr Price. This payment was in advance as my account is up to date. </p> <p> </p> <p>Ususally, after making online payment, they will send me an email confirming that they have received this payment. This email is sent few seconds after making payment but this time I didn't receive it.</p> <p> </p> <p>This left me worried as R650.00 was deducted from my Absa account for MR Price but they didn't acknowledge. I called their call centre and they advised that I send proof of payment ********** Which I did send an email on the 7th April. But no one bothered to responded.</p> <p> </p> <p>Yesterday, 11 April, I went to their website and sent another message regarding the same issue. No one responded. Instead, I received an automated email which doesn't really mean much if they don't actually follow up.</p> <p> </p> <p>I'm still worried sick, and as a result, I contacted their call centre AGAIN this morning (12 April).</p> <p> </p> <p>I just want someone to confirm that the amount of R650.00 which was made on 6 April reflects on my Mr Price account. This might not be an issue for them but it is for me as this amount was deducted from my bank account!</p> <p> </p> <p>Mr Price is so quick to make calls when one's account is in arrears but fails to acknowledge advance payments!</p>

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Replies (1)
Mr Price
Mr Price's reply12 Apr 2017, 10:07
Official

Good Day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by our Accounts Department who handles the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards