Never Order online

<p>I have now order online 5 times and 3 of those time I have been left disappointed. </p> <p> </p> <p>I will NEVER USE this service again.</p> <p>1st time order received only after clothing was needed and was delivered after the 1-3 working days which i paid for.</p> <p> </p> <p>2nd my order was Cancelling after 4 days of saying processing as they were out of stock only to find i was able to find the pants online and able to order them.</p> <p> </p> <p>3rd order being processed since the 27.12 and I went on the need help chat yesterday to get assistance and was advised by Sithembiso that I will receive my parcel by Friday, today 29.12 i saw my order was still processing and then went onto the same chat to be told I can expect it early next week by Sithembiso and then I asked for a supervisor assistance as once again I was not receiving a service i paid for and then a customer service advise Charnee joined the chat which I then received the below i kid you note</p> <p>I quote</p> <p>“Your is unfortunately not the only order that is delayed this a major backlog which our couriers are working on the best they can, to have them delivered. We sincerely apologise for all the inconvenience caused to you”</p> <p>Unquote</p> <p> </p> <p>Now that is a generic response of WHICH I HAVE RECEIVED AFTER EVERY INCIDENCE</p> <p> </p> <p>But wait this is not all from Charnee:</p> <p> </p> <p>I quote</p> <p>"Charnee: This order was placed on the 27th?? Today is the 2nd working day you are still within the delivery period and I cannot speed the process on this order as it is still processing...(sarcasm as on my order i can see whe it was placed.</p> <p>Kaylee (me): Charnee please note I am fully aware it is still in the delivery period but Friday as in tomorrow is 3rd working day which I should get delivery but as advise by Sithembisa it will happen next week so please explain the point of statement above. Please confirm you are advising there is nothing you can do. Please confirm if anyone can assist me . Please note I am asking for help as this is what this channel is for and i am being responded to with sarcasm and generic responses.</p> <p><br />Charnee: What would you like for us to assist with if this order is still processing?</p> <p> </p> <p>Kaylee: I would like your warehouse to get my order processed and delivered.</p> <p>Sorry I should have said i would like my order.</p> <p> </p> <p>Charnee left the chat</p> <p>Sithembiso joined the chat<br />Sithembiso left the chat"</p> <p> </p> <p>Unquote</p> <p> </p> <p>I then receive an email asking me to rate the service of which i have not received any.</p> <p> </p> <p>Best advise never ever use this service as you are treated as a complete fool and simply given a generic response if you receive a responsed</p> <p> </p>