NEGLIGENT, IDIOTIC, TERRIBLE CUSTOMER SERVICE!

SHOCKING SERVICE!! Spent a fortune at MrP and needed to exchange an item. They didn't have the right size so refunded me with a voucher. I asked numerous times if I can use it online, and THREE people confirmed I can. Upon receiving the voucher I noticed they gave me over R15 shortfall. After spending over 45min with them trying to sort it out they advised it is the system and they cannot rectify it. They tried calling customer care but it was after 5pm. They told me to contact them and they'll sort the issue out.

After sending TWO emails over a period of over two weeks and receiving NO RESPONSE. I tried using the voucher in the mean time only to find out I couldn't... I finally got hold of them and they advised that 1. The voucher can only be used in store 2. I must go back to the branch coz they will give me the right amount (no shortfall).

Since covid I refuse to go out unless HAVE TO.. I spent 45min that day questioning my shortfall. They couldn't do anything.. Now they expected me to return, due to their negligence and stupidity??

Finally HO issued me with an online voucher with the correct amount.. During this time I had another big, shop waiting, however the longer I took, the more things were becoming out of stock and so I was losing my order slowly. I then finalised order and used this online voucher, only to be told NO CREDIT. I then queried and was told "oh they cancelled the voucher"... What the f**I for!?? Now I must wait again and they haven't even had the decency to give me a reason or respond for that matter...

YOUR TARDINESS IS DISGUSTING AND YOUR CUSTOMER SERVICE IS APPALLING!!