Negligence!!

On the 14/02/2021 I closed my account at the canal walk branch.

I paid my account in full and filled in the forms to close my account.

I was in the process of purchasing a house and applying for a home loan when I checked my credit score and saw that I was in arrears at Mr price.

Automatically my home loan will now not be approved because of this.

I went back to the Canal walk branch yesterday and they were not helping at all and just told me to call the call centre which I did and received no help there either. I still have the receipt of the day. If the form was not passed to the necessary department, then that is negligence!!