MY ORDER IS MISSING AND NO ONE CAN ACCOUNT FOR IT

I purchased online (order number ***). The next day it was shipped (paid 35 for a 3 days shipping). My order is obviously late and no one bothers to tell me why. When I enquire (through their twitter & online help) about it they reply after the third day & Justin Doravaloo tells me its delivered & I must collect it, NOSIHLE who signed for the delivery will assist me. When I collect (24th) the order at gateway mall, Nosihle spends decades looking for the order and after what eventually seemed like a century, she tells me the order is still being shipped - & that's it, I must just go. Mind you its the 24th & the order was meant to be delivered on the 18th the latest. Its the 26th today staff is on holiday, what was meant to be a xmas gift is still being 'shipped'. After paying for it to be delivered in 3 working days max, waiting for it, being told its delivered, going to collect it, the order is STILL being shipped. I am angry. I wonder how they will sort this one since they are clearly ***********.<br>