DP
Dlamini P

1 reviews | Active since Feb 2021

09 Nov 2023, 13:10

My experience with Mr Price Tsakane mall walls very bad , yesterday I called the store to check if they had stock on a black chino they put me on hold for more than 15 minutes as if I was calling with free minutes, my airtime finished no one called me bac

My experience with Mr Price Tsakane mall walls very bad , yesterday I called the store to check if they had stock on a black chino they put me on hold for more than 15 minutes as if I was calling with free minutes, my airtime finished no one called me back or checked the stock I felt neglected and not appreciated. Today I went to the store thanks to njabulo who managed to help with the long que and there was only a few customers. I would suggest you teach your staff about customer retention services.

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Replies (1)
Mr Price
Mr Price's reply10 Nov 2023, 10:59
Official
 
Hi Dlamini Precious 

I trust you are well, 

Thank you for taking the time to bring this matter to our attention. We would like to apologize for the inconveniences and frustration caused and assure you that we are investigating this matter. 

Your post will be sent off to the Area Manager for Tsakane mall  and you will receive personal feedback shortly. 

Warm Regards, 

Mr Price