My cellphone shop broken by a Mr Price sales assistant 2 months ago but no resolution from Mr Price

It was my daughters birthday on 9 December 2025 and I took her to Mr.Price at Cape Gate to select some outfits for her. She went to the fitting room to make sure that the sizes that she took fits her. As I was waiting for her, a staff member bump into me, and my phone fell out of my hand and it the ground very hard. It fell so hard that the screen protector cracked on several places. She apologized profusely and tried checking if the screen itself was cracked. When I got home, i realized that the screen itself cracked on several places. I logged the call with Mr Price customer care on the same day and after 2 months Mr Price has not resolved the issue. The store manager has not been truthful in that he called me several weeks ago, and informed me that he reviewed the footage and that no salesperson came close to me, while I was waiting outside the fitting room. I asked him I could review the footage with him at the store and he said that he would escalate the matter to their head office. That was two months ago. After escalating the matter to the Western Cape divisional risk manager, the store manager asked me to get a repair assessment at a cellphone repair shop. I got the assessment on the same day and paid for the assessment. I forwarded the assessment and the receipt to the store manager as per his request. That was 3 weeks ago. Since then, he has been ignoring all my messages and refuses to give me feedback. I am not sure why this issue has taken so long. Mr Price is a big organization, yet their service is extremely terrible.