LS
Lee S

1 reviews | Active since Jun 2010

17 Dec 2018, 15:27

"Music" noise volumes set to max / Staff disrespectful and rude.

A new MRP store opened in Flora Centre recently and I decided to pop in. The floors were filthy and the clothes were all lying on the floor. It looked like a black Friday aftermath. The music emanating from the overhead speakers was set to maximum with some really terrible rapper noise. I asked if it was at all possible to just turn down the jarring insult to ones ears a notch or two. I was met with disdain and was told that it is calling the customers. Well, the mall was full and the store was empty, so exactly which people are you calling? I suggest that marketing do a survey before opening a new store as to the potential clientele and educate staff as to this fact. Flora Centre caters to older patrons, not kids. I walked out never to return!

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Replies (1)
Mr Price
Mr Price's reply19 Dec 2018, 15:55
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by the store regional manager, who will handle this matter personally with you. 

Many Thanks 

Mr Price