sK
sanet K

1 reviews | Active since Jul 2019

04 Feb 2021, 09:32

#MRPRICEPLATINUMSQUARE Poor Service and Poor Management

RUSTENBURG PLATINUM BRANCH - VERY POOR SERVICE I ordered furniture on the 20/01/2021 13:34 I phone on Thursday 28 January 2021 @ 09:04. Where the employee checked and confirmed that my order will be there on Friday 29 January 2021. I went to the store on Monday 1 February 2021 where it took the employees of #MRPPLATINUMSQUARE 45 minutes to locate my order Numer ***. Where they informed me that it will only arrive on Tuesday or Wednesday latest. This is now Thurday The 4 February and still no word of my order. Apparently this was shipped on the 22nd and the store have no way of following up on outstanding orders. According to the managerm, that was not very helpful in this particular case, the system does not give you a list of outstanding orders you must type in the specific order numer to see that it is outstanding.

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Replies (1)
Mr Price
Mr Price's reply10 Feb 2021, 16:00
Official
 
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our online team leaders, who will handle this matter personally with you. 

Many Thanks 
Mr Price