MrPriceOnline - actually Offline

My disappointment is not with Mr Price the store,but with the poor service online.

The entire online setup is a disaster, i literally struggled almost for 2 hours(if not more) to do one purchase. It was a constant struggle with the app, it kept throwing me out, I had to start from the beginning. Please keep in mind, i had a voucher for R100 off first purchase, but when it was time to pay, i was billed for the entire Total.

Struggling with the site and then this.... I was heating up

So on 20th April I purchased a long board for my son (Mr price Sport online) and etd was 25/26th April for Paarl Mall. Please keep in mind it was for my son who turned 16 on 27th April.

So a few days prior to delivery, i go to track my parcel, and it says no information. Strange, but i thought wth system has probably not been updated (i work with couriers daily and know the drill). So on the 27th April (i could not suprise my son) i went to Paarl mall to check maybe just maybe my parcel might be there and guess what nothing. So today its 02nd May and i still have not heard anything, no parcel in sight. No feedback as i have messaged on the app(the chat) no reply. Really disgusted and disappointed!