mrprice I'M CRYING IN DISAPPONTMNET BAD CUSTOMER SERVICE!

I am writing to formally express my disappointment and frustration with the poor customer service I have experienced from Mr Price following an online purchase. I placed an online order in good faith and was informed that it would be delivered on the agreed delivery date. However, on the day of delivery, I was notified that the item was no longer in stock. This situation was extremely disappointing, as stock availability should be confirmed before allowing customers to complete purchases.

Following this, I requested a refund. Unfortunately, I was subjected to a lengthy and unnecessary process. I was assured that the refund would be processed within 3–5 working days, yet this timeframe has passed and my money has still not been refunded. This lack of follow-through and poor communication has caused significant inconvenience and frustration.

As a customer, I expect transparency, efficiency, and accountability—especially when a company fails to fulfill its obligations. The handling of this matter has fallen far below acceptable customer service standards and has negatively impacted my trust in the Mr Price brand. I kindly request that my refund be processed immediately and that this matter be treated with urgency. I also urge Mr Price to review its internal processes to prevent similar experiences for other customers in the future.

I look forward to your prompt response and resolution of this matter.