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Celine D

1 reviews | Active since Mar 2026

30 Mar 2026, 11:33

Mr.Price Account

I am extremely frustrated with my experience with my Mr Price account.

I was consistently paying R345 every month, yet my outstanding balance did not decrease at all. It felt like my payments were going nowhere, with no clear explanation provided regarding interest, fees, or how my money was being allocated.

Due to this lack of transparency and progress, I stopped making payments in January 2026. Now I am receiving urgent messages threatening to hand my account over for collection, which is very concerning.

I would like Mr Price to urgently provide:

A full detailed statement of my account A clear breakdown of all payments made Explanation of how my monthly payments were allocated Full disclosure of all interest and fees charged

As a customer, I expect transparency and fairness. It is unacceptable to make regular payments without seeing any reduction in the balance.

I am requesting immediate assistance and resolution on this matter.

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Replies (1)
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Celine D's update30 Mar 2026, 11:54
Reviewer Update
Title: Paying monthly but balance never decreases – extremely frustratingI am frustrated with my experience with my Mr Price account.I opened an account and only made a few purchases, yet I was consistently paying R345 every month. Despite this, my outstanding balance did not decrease at all. It felt like my payments were going nowhere, with no clear explanation of how the money was being allocated.There was no transparency regarding:
  • Interest being charged
  • Additional fees
  • How much of my payment actually went toward reducing the balance
As a customer, this is extremely concerning. I was making an effort to pay my account responsibly, yet there was no visible progress.When I contacted customer service to request clarity and a full breakdown of my account, I was simply told that my account is in arrears and that they cannot assist me. I was redirected to collections without any explanation regarding my concern.This is unacceptable. Customers deserve transparency, especially when making consistent payments.I am requesting:
  • A full detailed statement of my account
  • A breakdown of all payments made
  • Clear explanation of interest and fees charged
  • Clarification on why my balance did not decrease
I expect Mr Price to urgently investigate this matter and provide a fair resolution.